________________
C. Full access to medical facilities for the whole family
and dependents for the rest of their lives. d. All loans and advances were waived off – irrespective
of the amount e. Access to a counselor for life was provided for each
person.
EPILOGUE 1. How was such passion created among the employees? How
and why did they behave the way they did? 2. The organization is clear that it is not something that
an individual can take credit for. It is not some training and development that created such behavior. If someone
suggests that – everyone laughs. 3. It has to do with the “DNA” of the organization, with
the way Tata culture exists and above all with the ethos that prevailed that time. The organization has always been reiterating that customers and guests are the first priority;
in this situation, they had a chance to prove that. 4. The hotel business was started by Jamshedji Tata when he
was insulted in one of the British hotels and not allowed to
stay there. 5. He then created several institutions that later became icons
of progress, culture, and modernity. The IISc (Indian Institute of Science) is one such institute. He was told by the rulers that time that he could only acquire land for IISc to the extent he could fence the same. He could afford
fencing for only 400 acres. 6. When the HR (human resource) function hesitatingly made
a very rich proposal to Ratan Tata in the aftermath of the tragedy, he said, "Do you think we are doing enough?” focusing on what he could do for others and not on what he might receive.
An Ahimsa Crisis: You Decide
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