________________ organizations have to be places where people are glad to show what they can do=empowerment starts at the top; but don't wait for your leaders, empower yourself benefits of empowerment: WIIFM = What's In It For Me= help everyone reach their potential; make them winners; increased satisfaction; attitude change from 'have to' to 'want to'; greater commitment; better communications; more effective decision making; improved quality of service; reduced operating costs; more sustainable organization HOW TO EMPOWER Empowerment has a sense of ownership at its core and it starts with the belief system of top management- it takes time, itsdifficult, it foreign- leaders and followers need to learn how- have trust in the journey. The Three Keys: 1. Share Information; 2. Create Autonomy Through Boundaries; 3. Replace the Hierarchy with Self-Directed Teams and People 1. Share Information: - share information with everyone success depends on team effort=there is no superior and subordinate (each has different things to bring) information is bringing down walls all over the world = it will bring down your organization if you do not know how to use it trust is crucial for an empowered organization make your organization a safe place for people to think and use their real talents and knowledge leaders provide vision; provide a compelling vision and get everyone involved in clarifying it build goals from the bottom up - shared vision and values = decision making faster and easier 2. Create Autonomy Through Boundaries people have to learn new ways of thinking and working together - boundaries have the capacity to channel energy in certain directions you want peoples' energy to have direction and impact for associates to be effective, they must see both the big picture and their role in achieving that picture it is more like being a partner than being told what to do IMET UF11 377 - Egyfok, 2003 103 Jain Education International For Private & Personal Use Only www.jainelibrary.org